For example, if youre selling shoes and it has a downside like a scratch and you didnt mention this in your product description, knowingly or unknowingly, then the buyer might open a dispute against you. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! Consider Shopping Secondhand. Use the depop fee calculator to make sure you have your desired profit. It also shows up in my PayPal activity, So what's gonna happen? So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. So here is your guide to Paypal payment issues you may run into with Depop, what you need to do and how to prevent it from happening in the future. Whether its finding great products or discovering helpful advice, well help you get it right (the first time). Test out different poses. You will log in to your Paypal account and check all the notifications from them asking for this information. Follow these steps when you want to create a Depop listing. In all cases, the fraudsters demanded to be paid directly, rather than through the app. Describing your items completely in your product description doesnt just make you a trustworthy seller, but it also helps you to avoid refunds. Is it likely that I'll win my money back without the screenshots attached? Options. Enter your First name, last name, billing address, and tap on Next. I contacted the buyer and she told me the email address that the payment went to. Also, theres a PayPal transaction fee of 2.9% + $0.30 in the USA and 2.9% + 0.30 in the UK. These 6 Tips Will Help. Creating unique looks, new trends and making new from old. I'm sure Depop will have that policy too good luck!! If you, as the seller, agree to the refund, then you will give the refund to the customer. It entailed succinctly describing each piece of clothing, something Id had ample practice doing. Step 3: Fill out the basic details and then click on Next. Were not going to just show you how to start selling on Depop; well also share some helpful selling tips with you and information about Depop fees, the shipment process, and much more. This includes your email, credit card, and bank account. Note: I confirmed in an email to Depop that USPS does indeed provide up to $100 insurance for Depop packages. Then, tap on 'Set up your shop'. Step 6: Now tap on List your first item. That's why I was curious if I were to put any money in my bank account if it would've automatically taken it out since I didn't want it to because I was gonna use that money for something else. Dont forget when shipping that your box size cannot be over 108 inches in length and girth combined. Repeated violations will result in a ban. With shipping and complicated seller fees, it felt like a chore. What does this mean and why did it happen? Depop charges a 10% selling fee for sales on the platform. If you want extra proof just take a quick video on your phone as your proof until tracking is updated in the app and/or the package is successfully delivered then delete the video. Once your payment has been released by Paypal, you have the option to claim the balance or leave it with PayPal to use for purchases.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-box-4','ezslot_4',124,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-box-4-0'); Keep in mind though that every once in a while, PayPal may still hold your funds, even if you have been selling with them for months or years. Or will it take it from me the moment I put more money in my bank account? Depop offers free shipping at different times throughout the year. After shipping costs, I reclaimed roughly $20. Incentivizing your potential customers with free shipping may seem like a simple and effective way to get them to buy, but shipping heavy (and costly) items like shoes could eat into your profit more than you anticipated. They are inclusive, diverse, progressive and creative. Fast-forward a few years and Depop's growth has been boosted by an altogether different trend: the emergence of people who go to great efforts to buy limited editions of collectable, or just . One Depop user told the BBC they would feel "much more comfortable" if the app introduced two-factor authentication, where users enter a one-time code sent to them via email or text, for example, after attempting to sign in. Also remember, PayPal fees! Heres the step-by-step process to start selling on Depop: The first step is going to create an account on Depop. Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. since theyre all different numbers. Please make sure you've read the community rules, and that your post follows our posting guidelines. First, I needed to choose a platform. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. Step 2: Enter the 6-digit code sent by Depop to your phone number. Unlike Etsy, Depop does not charge listing fees. Depop is powered by a team of around 400 people, dedicated to our mission of fashion for a better future. Link to your social media account and tap on Next. You can simply adjust your listing and post it again. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. Reddit and its partners use cookies and similar technologies to provide you with a better experience. "You always know somebody who's had a Depop horror story. It all hangs on whether paypal agree that the transaction was unauthorised. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. can someone explain why I was charged $13? Depop suggests that you do not ship your item until you receive the payment. This makes it sound like they've probably deleted their paypal account too? The cost savings to the customer can help to boost your sales. then you will give the refund to the customer. When you sell an item, Depop will automatically charge the 10% fee on the total transaction amount (including shipping costs). I feel like im doing something wrong or not understanding? And what is depop limited? Although USPS states priority shipping insurance is included for $50, according to the Depop shipping section in the app it appears to be up to $100. In June . Listing is fairly easy on Depop. I never received the payment because the payment was processed to his Paypal account!if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-leaderboard-2','ezslot_7',126,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-leaderboard-2-0'); The moral of the story is this: If you are logged on to Depop on multiple devices, check that all devices are connected to the same Paypal account if you also have multiple Paypal accounts. Any post that does not adhere to them is subject to removal. It doesnt necessarily just focus on clothing, or the selling of clothes. Please search the subreddit before posting to see if the topic has already been discussed. Depop suggests that you do not ship your item until you receive the payment. However, once a sale is made, Depop instantly collects 10% of the total transaction amount, plus the shipping cost. It's such a widespread problem now.". For reference, my first three sales on Depop were temporarily on hold. From Facebook Marketplace to Buy Nothing groups, searching for pre-owned kid stuff online can be a great way to save moneyand get to know your neighbors. In this article, weve shared many important things you must know before selling on Depop. Inspiration arrived during a visit to a friends apartment. This content may be old or outdated. 4. Alternatively, don't price too high either because it can also dissuade customers from buying your product. The ability to ship up to 15.99 ozs for only $4.75 as a flat fee is great because it can really expands what I am able to ship. Getting paid on Depop is very easy. Please contact the moderators of this subreddit if you have any questions or concerns. That means if you click and purchase from this link I have and/or may receive a small commission. If a user doesn't use the same password on multiple services or has changed their passwords after being exposed in a data breach, this won't work. FAQs will be removed. With the pandemic affecting everyones life in many ways, many people have tapped into the possibility of doing business remotely. The r/Depop subreddit is meant to create a safe spaceusing that term loosely because this is the internet were talking aboutfor Depop users to air out their concerns, celebrate their wins, and ask for advice. Now you can start selling items and get paid when your items sell. Add a photo/logo that represents your brand and tap on Next. Then disclose the condition, the size, and the measurements of the model, and mention if youre offering free shipping (this can be a selling point, but if you plan to charge for shipping, Sky says not to advertise it, as shipping costs can discourage potential buyers from even taking a look). Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter', Why half of India's urban women stay at home. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'fulfilledmerchant_com-medrectangle-3','ezslot_1',119,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-medrectangle-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'fulfilledmerchant_com-medrectangle-3','ezslot_2',119,'0','1'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-medrectangle-3-0_1'); .medrectangle-3-multi-119{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. And my balance wasnt negative either. The firm, founded in 2011, told the BBC that although the number of its users increased nearly two-fold to 26 million last year, it had seen a 50% decrease in account "takeovers" since its campaign began. Depop was founded by Simon Beckerman in 2011 as a social network where readers of PIG magazine could buy items from the young creatives featured in the magazine. Leave the Archive. Scammers have continued to plague many online services through the pandemic. If you want to sell online, whether its on Depop or any other marketplace, but dont have the inventory, then you can still sell! The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. You keep hearing of how important Depop packaging is, but you may wonder how far, Are you trying to make a decision if eBay vs Depop is the right place, Selling on Depop and trying to get started in the reselling game can be a. It should have no effect on the deliverability of your packages. This is because they consider brand new accounts selling as a risky transaction. Tap on the Setting icon from the top right side of the screen. Instead, you will have to email them at support@depop.com. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. Im going to get rid of those this week was a common refrain. The tracking number will track packages until it arrives into customs and not necessarily when it arrives at the customers specific location. Can anyone help me? Starting a business can often be expensive. What You Need to Know Before Selling on Depop. So, in order to sell on Depop, you will need a PayPal account to connect to Depop. This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The second address line printing above the first line is not incorrect and is still perfectly valid in this formation. Rewriting the rules and succeeding on their own terms these are the people who power Depop, and supporting them is our top priority. If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. A sub for discussing all things Depop. Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. There are two ways to list items on Depop: Step 1: Open the app and tap on the Camera icon at the bottom center of the home screen. Wow that sounds extra af for no reason. Recently I got the first person that paid with the PayPal button. In Ms Strike's situation, to get users to trust scam listing, the hacker had also uploaded a photo of her name on a post-it note next to the headphones that were supposedly for sale. Its never happened before while using Depop or any app. Since Depop is mostly used by shoppers in the United States, sellers also within the U.S. typically have two shipping options: Please note: To keep proof of postage, send the item to the address on the in-app receipt. Below is a simple chart that shows how it works. Possibility 3: Buyer internationally cancelled the payment 1999-2023 PayPal, Inc. All rights reserved. While there are many online marketplaces, Depop is probably one of the easiest to use, making it simple to start selling items right away without any long-form verification. Popular accounts and groups include those for Lululemon, Louis Vuitton, and Noihsaf Bazaar, the last of which mostly lists clothes from independent designers. Heres why I chose it, and, based on my interviews with a couple of expert sellers, some helpful tips to get you started, too. Active today. On Wednesday, the shopping site Etsy . If you're looking to ship using USPS Regional boxes, you will no longer have the option to send them at Regional Rates. "I've used [Depop] for a long time but I'm reluctant to continue because it just doesn't feel safe anymore. ", Depop says train seat crop top violates its terms, 'I made 1,265 selling my clothes second-hand', Bakhmut attacks still being repelled, says Ukraine, Saving Private Ryan actor Tom Sizemore dies at 61, US lawyer jailed for murdering wife and son, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. When they updated to extra-small I didnt bother to go back to update my older listings. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. Tired of constantly pinching pennies, I looked for a gig that wouldnt require much labor or time but could still boost my income. You can always consider changing vendors like Fed Ex and UPS, however, when I checked these rates in the past, there were not as economical for First Class USPS shipping. In this article, we are going to show you exactly how to sell on Depop step-by-step with a fresh new account to help you, whether you're completely a beginner or not. Then, I remembered that I had logged on to my partners phone on my account but it was somehow connected to his Paypal. If for any reason you have a negative balance in your PayPal account when you buy or sell something on Depop, you get charged the sum due to Depop for that transaction plus the pending negative balance you owe to PayPal (which might or might not be related to Depop). New Community Member. Just make sure to do your diligence and follow all the steps required by Paypal. Why Etsy dropped $1.6 billion on Depop. Ready to get started? Make sure your clothing is the focal point of the picture by keeping the . But Aman Johal, director at law firm Your Lawyers, which specialises in consumer action claims, says the platform needs to act urgently, "particularly given its relatively young user base, where the duty of care is greater". Below is a simple chart that shows how it works. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Once youre logged in, click on Sell from the top right side. On the other hand, if you dont agree to a refund, , then the buyer can open a dispute against you directly with PayPal by following the steps, common reasons why customers return a purchase, How To Start a Fully-Remote Business in 12 Easy Steps, Moving Your Clothing Business Online: A 7-Step Strategy, 13 Online Businesses You Can Start for Free. Usually, there is a minimum amount that a buyer has to purchase in order to qualify for free shipping. Once your Paypal account is in good standing where they no longer have your sales on temporary hold and yet the payment still has not gone through, it may be because of other reasons. Wirecutter is the product recommendation service from The New York Times. You will need to make sure that all account details that Paypal asks for are verified. Shipping rates have gone up in the past and I have not noticed a decrease in sales but the closer a package (more than 50% of my shop items need a priority label) gets over the $10 mark the scarier it gets for charging for shipping because that is a big chunk of shipping costs for some customers to swallow. "The fact that this has been going on for monthsis unacceptable. Can pre-loved clothes make fast fashion sustainable? If you are new to selling on Depop, you will need to have a Paypal account and verify your information. If you continue to use this site we will assume that you are happy with it. I find the fee a fair price to pay to resell something like a ruby red, ribbed-knit top I originally bought for $25. 9 Tips on How to Sell on Depop When You are Broke as Hell. Step 4: Link to your social media account and tap on Next. Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). Now, don't waste time! In some ways, Etsy shares a lot of DNA with the Depop community . The firm confirmed that credential stuffing is a big part of the problem. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. guccidurags. Like therapy or nosy relatives, a little objective feedback can help point out flaws you would otherwise never catch. Any post that does not adhere to them is subject to removal. Rather Depop shipping is included in the price depends on the individual seller. If you are shipping with Depop, tracking is automatically updated once you dropped your package at the post office. Communication is key with your buyer to let them know whats going on and that you will have to wait to ship their package until the payment is cleared. We, TechCrunch, are part of the Yahoo family of brands. A year after that, my first job out of college happened to be a copywriter position for an online luxury-fashion retailer. This can give your listing an edge over competitors. Depop Fees. Write a bio about your shop and what youre selling and tap on Next. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-leader-1','ezslot_8',127,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-leader-1-0'); Make sure that you get a refund from both Depop and Paypal. This is not just Etsy's biggest acquisition to date by some margin it's made seven other . Lately, the minimum purchase has been a minimum purchase order of $25-$50 in order to qualify. With Paypal, you can get a hold of an associate through their live chat message center. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Want to Shop More Sustainably? Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). Home. When finished, tap on Post listing. As always, be kind and communicate calmly before anything else. In case something goes wrong, youre protected by PayPal's Seller Protection. But still, no matter how easy it is to start selling on Depop, selling on any platform for the first time may seem confusing at first. Sky warns: "Don't let your photo be more distracting than the product you're selling.". if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-large-mobile-banner-2','ezslot_10',128,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-2-0'); Depop, unfortunately, does not have a phone number you can call. Paypal can hold your funds for up to 21 days. Want a Great Deal on a Big-Ticket Kid Gift? Don't price your items too low because it could have a negative impact on your profits. You are viewing the PayPal Community Archives. Ms Strike counted at least three Depop users who made unauthorised payments of 50 to the scammer. This is less of an issue with Depop shipping but can be a key factor if you are choosing to ship on your own. So, to avoid refunds, always describe your items fully in your product description. I just sold something on Depop, and right after, I got a charge on my PayPal account saying that $8.80 was taken from my account. "I feel like their security measures need to be amped up because it's just not good enough," says Ms Strike, who has been a Depop user since 2015. 1 charge registered 0 outstanding, 1 satisfied, 0 part satisfied Charge code 0831 6342 0001. I struggled to find things to do that would get me out of my tiny apartment without sucking my wallet dry. Does anybody know if I will get my 90 back? Before you start selling on Depop, there are a few things to consider, like the Depop selling and listing fees, to help you lay down a firm foundation for your future profits. Learn more. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Today, Depop is a place where millions of users come to celebrate their style and discover culture. Please read my full disclosure policy for details. As know I have lost out on an item and money when I haven't done anything wrong? Really confused how this can happen. 2020 3dcart Shopping Cart Blog. Music. However, you can create your account through the Depop app as well, as the process is the same. 21-year-old Amelia's Depop account was hacked by a fraudster, The scammer sent messages like this one to other Depop users from Amelia's account, Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket, Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under, On the dark net marketplace White House Market, "premium" Depop accounts are being sold for $5. Id also like to mention that the Depop limited charge is an additional charge aka a separate charge that shows up on my Paypal. Theyre either thrifted, fast fashion, or from independent designers. The person paid via goods as PayPal took a percentage. This is normal if you are new to selling to establish that you are a trustworthy seller. Most of the clothes for sale on the app are not luxury brands with three dollar signs attached to them. From launching their own brands to building vintage resale businesses. Add photos, description, price, and all the other details that weve discussed above about your product. If you dont want to ship with Depop, then you have the choice to arrange your own shipping. You can select shipping with Depop, meaning you dont have to configure shipping manually. The company is headquartered in London, with offices in Manchester, New York, Los Angeles and Sydney. Do you have items laying around at home that you want to sell online? The culture of the app is young, open-minded, and versatile. I usually take my custom shipments to the counter service for times when I am dropping off other packages so I can be as efficient as possible with my processes. Theres no need to buy high-end photography equipment to take, Follow these common, helpful tips to writing effective. Do you want to sell on Depop but dont have the time? This content may be old or outdated. Once you have verified that all information on your end is correct, you can then move on to other possibilities.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-banner-1','ezslot_6',125,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-banner-1-0'); As a seller, I was dumbfound by a case because it has never happened to me before. Please note, with USPS, as with any business there may be inconsistencies as to how information is disseminated and how individual employees carry out actions. If you, as the seller, agree to the refund. Some sellers include the shipping and if they do include shipping they usually will state that on their listing that they offer free shipping.. Repeated violations will result in a ban. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! It can have a big impact on whether or not people decide to buy your items, even if youve uploaded high-quality pictures and written a detailed product description. Congratulations! Depop, Poshmark, eBay, etc) are not supposed to be refused and that they are to accept as is. Please keep in mind that if you didnt describe your item fully, you might have to refund the payment to the buyer of your item. "I thought I had just forgotten my password when I couldn't get back in, but a couple of days passed and I realised something wasn't right," says the Birmingham-based law student. Open the app and tap on the Camera icon at the bottom center of the home screen. What's the least amount of exercise we can get away with? However, the funds from the buyer did not show up on my Paypal account. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Advice, staff picks, mythbusting, and more. However, the flat 10% selling fee that we discussed is charged only when you sell an item. Fiona Short, a UK-based owner of a popular Depop shop called Fifis Closet, told me she was drawn to the app for similar reasons. For example, I ship a lot of items to the west coast and if another platform charges by the distance I notice for priority the price is around $12.44, and then if I ship within my time zone the price is like 10.24 for the same size priority package. Listing an item on Depop is completely free. You can either agree to the refund, or not agree. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Aesthetics are a big selling point on Depop. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Fiona Short, Depop seller, phone interview, September 24, 2020 There are many things you should know before selling on any marketplace. Why do Depop charge 10%? Social networks are also a little more risky, because unlike eBay or Poshmark, they offer no protections to prevent fraud. Ah that's brilliant thank you so much, you've put my mind at ease!! DEPOP LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . If you have done everything you can and followed all the steps and possibilities mentioned here but still have payment issues, you will need to get in touch with Depop. Taking quality photos of your items from every angle is crucial because the first thing that buyers are going to see in your listing are its photos and videos. NOTE: If you are wondering why I didnt mention using the $5.05 (4 oz label) label it is due to the following: Back in the day, Depop did not have an option for a $5.05 shipping label there was no extra small option. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. Depop proudly states that 90 percent of its active users are under 26. To avoid surprises, always remember to subtract the flat fee and the shipping costs (if applicable) from the profit. For example: if i have a shirt that i sell for $10 (free ship) and a buyer pays with Depop Payments, my take home would be $9 because of the fees.