A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. When you issue a refund to the buyer They'll be refunded through their original payment method. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. If you get the item back as a buyer you have the option to relist and recoup your outlay. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. i think someone is trying to scam me like this to. but it is really suspect that they created their eBay account the day they ordered my item. I can't really remember what specific package I mailed it in. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Ebay found me not at fault and released my funds. Sucks!! If they did, I don't know how they'd be able to verify. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Only first-class mail can be certified. This is what it takes to get ebay to appeal a return in your favor. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. 09-10-2020 - edited Usually it will say the name on the package signs for it even if the signature is someone else. They then go to Etsy and order the item from me at full price using a suspect credit card number. So supervisor said I will close the case in your favor. I once again immediately had them call me to dispute this. Is it possible they received it from another seller? It expressly says this in the PayPal Seller Protection terms. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Some are targeted at buyers, others at sellers. It WAS new in the box. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. I have had my hosting company check everything their end and they say all is correct and working ok. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Those are not indicative of any scam. 26-05-2020 26-05-2020 I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. I did all of this. FedEx. What to do when wrong item received, seller requesting to send to other buyer. There are two occasions in the tracking updates that says it was rerouted due to processing error. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. As you say, I would explain to the buyer that different computers and devices show colours differently. on Am I going to be screwed out of $55? 'However once the seller has received the item back, eBay can then step in and review the . Otherwise she wouldn't have bothered. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. They look the same to me.. on I know I have to send the refund regardless, right? Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . That is not the package i sent your cosmetics in. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. People are getting desperate, violent and all kinds of other things lately. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . If they bring eBay into this, do I stand any chance at all? I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Visit the nearest USPS location and fill out a request form. - edited I told Ron that this was, "pardon my French, absolute bullshit." I asked my boyfriend to print off the labels and post them while he was at work. Two moths ago, a parcel comes back. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Case in point; I sold a wallet described as new in the box recently. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! 26-05-2020 Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. A buyer happily purchases your item. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. The item I sent out was also tagged, this one is not. Disputing the chargeback can take a lot of time and hassle on your behalf. I had been using half sheet sticky labels for almost a month before sending out this order. Then gets mixed up on which item was wrong. They never sent it back. I'm based in the UK I had two items sell on the same day, both with InPost delivery. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Copy and save both forms before submitting them. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. The buyer will pay with a fraudulent check. I sold an item for $55 and they sent a return saying I didnt send the right item. Never saw it in my life. It was already on the way. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. But just the thought of it would scare a lot of scammers into stopping this shit. "Hi. Example: The listing said "new," but the item was clearly used. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. I take pics and and email amazon all the details of before and after and the condition it is come back - This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense 01:24 PM. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Attached is a picture of a side buckle and the package with address label. I have to take her to court! Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Hey Im kind of new to mercari and Im really nervous. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Message 1of 30 Select Order Not as Described. Things like this happen. I ended up having to give a refund in fear the buyer is going to give me bad feedback. 09-10-2020 Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. I never sold a necklace on ebay period, and never saw that one in my life. These are both things ebay phone reps suggest. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Lol either way I wasnt surprised. This scam is a new twist on the offer of overpayment. There's no possible way I sent the wrong item so he's trying to scam me. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Help for buyers and sellers. 05:49 AM. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Cause his photo shows a like kind of item but not the brand or pattern I sent. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Or is it possible it was mixed up with a different package? I will try to ask the questions? I was hoping it was a post offcie mix up. In this case, the purchase may be completed without flaw. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Made sure we sent all images to amazon as it was within 30 days of purchase. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. You purchased a specific quantity of an item, but received the wrong amount. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Select Order Not as Described. Thank you sooo much for putting your story on here. I have no idea how to get on the phone with a live human being? 26-05-2020 A neighbor may have picked it up, so it is worth asking around before you contact USPS. I'm not sure where I stand on this now. For more information, please see our Keep choosing to the end, then scroll down and your contact options will be at the bottom. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. You must be new here, in this sub anything and everything is a scam ;). what is beyond infinity most expensive car ticket. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. QUOTE eBay is very aware that scams occur on the website. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. 26-05-2020 They will call the number you have on record for this account, so make sure that's correct before you start. The thing to remember is that these slip up were t. Heres how. Cheaper seller scam: what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. If they do then you have to either refund or call eBay and try to make your case. They aren't. eBay is very aware that scams occur on the website. 1. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. or the buyer? If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Dispute the refund. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. This time, I accidentally sent an ebay buyer the wrong item. Never sold on Ebay before. I stopped shipping to Canada because of customs problems. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I would do that myself in those circumstances. Somewhat new, never had this happen before. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Is it possible to contact their police department? Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. IN THE LAST STRIDE. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. 4) Request return shipping label credit as buyer made false claim. Add any photos you have of the wrong package. 04:18 PM If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. I responded to the return but Im really freaking out. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Same thing just happened to me and I was able to keep the earning. As you sent it recorded delivery I am assuming it had some value to it. This has happened a couple of times to us over the years, all part of selling on line Im afaid . The scammers will also ask for your PayPal email address. 04:02 PM. Otherwise, you can also restart the laptop just by pressing the power button. Ebay claimed that the item was in "different condition". 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. The item's condition was misrepresented. Thx for the link to reporting a buyer theres a couple people I need to report. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. However, for large packages and certain types of express service, UPS is the cheaper . She got her full refund back and kept the ring! So we repaired and return an annoyed customer but couldnt do anything about it. NO Cash Refund for wrong purchased items. I think most first-time eBay buyers create their account the same day they place their first order. Offer to send the copied forms to an ebay chat rep. I mailed a limited edition eye shadow palate to Ontario Canada for $90. I have been talking to someone with same story Im trying to buy a car. How do i handle this? They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. I sold 4 of the same items. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund.